Purpose – The purpose of this paper is to provide the key dos and don'ts when integrating the people, processes, and systems of companies undertaking mergers and/or acquisitions. Design/methodology/approach – The paper provides the current state of M&A integration across industries,...

Purpose – The company closed the deal over two‐years ago, but the organization is still not operating as one company: results are lagging, customers are defecting, and shareholders are restless. Management thought that they checked off all of the right deal actions, including: a thorough due...