Narrow search
Showing 1 - 6 of 6
Cover Image
Zwei Wege, ein Ziel
Heracleous, Loizos; Wirtz, Jochen - In: Harvard-Business-Manager : das Wissen der Besten 32 (2010) 11, pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
Cover Image
Strategy and organization at Singapore Airlines : achieving sustainable advantage through dual strategy
Heracleous, Loizos; Wirtz, Jochen - In: Journal of air transport management 15 (2009) 6, pp. 274-279
Persistent link: https://www.econbiz.de/10003989083
Cover Image
Singapore Airlines : achieving sustainable advantage through mastering paradox
Heracleous, Loizos; Wirtz, Jochen - In: The journal of applied behavioral science 50 (2014) 2, pp. 150-170
Persistent link: https://www.econbiz.de/10010380497
Cover Image
Managing HR for Service Excellence and cost effectiveness at Singapore Airlines
Wirtz, Jochen; Heracleous, Loizos; Pangarkar, Nitin - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 307-327). 2007
Persistent link: https://www.econbiz.de/10003596014
Cover Image
Singapore Airlines' balancing act
Heracleous, Loizos; Wirtz, Jochen - In: Harvard business review : HBR 88 (2010) 7/8, pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
Cover Image
Proactive handling of flight overbooking : how to reduce negative eWOM and the costs of bumping customers
Nazifi, Amin; Gelbrich, Katja; Grégoire, Yany; Koch, … - In: Journal of service research 24 (2021) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10012522525