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Achieving employee efficiency-flexibility ambidexterity
Yu, Ting; Gudergan, Siegfried; Chen, Ching-fu - In: International journal of human resource management 31 (2020) 19, pp. 2459-2494
Persistent link: https://www.econbiz.de/10012313490
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Achieving service-sales ambidexterity
Yu, Ting; Patterson, Paul G.; Ruyter, Ko de - In: Journal of service research : JSR 16 (2013) 1, pp. 52-66
Persistent link: https://www.econbiz.de/10009751108
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Converting service encounters into cross-selling opportunities : does faith in supervisor ability help or hinder service-sales ambidexterity?
Yu, Ting; Patterson, Paul G.; Ruyter, Ko de - In: European journal of marketing : EJM 49 (2015) 3/4, pp. 491-511
Persistent link: https://www.econbiz.de/10011309587
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Service-sales ambidexterity : evidence, practice, and opportunities for future research
Ruyter, Ko de; Keeling, Debbie Isobel; Yu, Ting - In: Journal of service research 23 (2020) 1, pp. 13-21
Persistent link: https://www.econbiz.de/10012183571
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Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees
Kao, Ya-Ling; Chen, Ching-fu - In: Management decision : MD 54 (2016) 8, pp. 1848-1860
Persistent link: https://www.econbiz.de/10011593323