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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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Converting interns into regular employees : the role of intern-supervisor exchange
Rose, Philip S.; Teo, Stephen T. T.; Connell, Julia - In: Journal of vocational behavior 84 (2014) 2, pp. 153-163
Persistent link: https://www.econbiz.de/10010372446
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Finding their voice : call centre employees in a continuous service delivery context
Burgess, John; Connell, Julia; McDonnell, Anthony - In: Employee voice at work, (pp. 169-181). 2019
Persistent link: https://www.econbiz.de/10012002536