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Consequences of empowerment among restaurant servers : helping behaviors and average check size

Kim, Peter Beomcheol; Losekoot, Erwin; Milne, Simon - In: Management decision : MD 51 (2013) 4, pp. 781-794

Purpose: This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States. Design/methodology/approach: This empirical study was designed by using three different...

Persistent link: https://www.econbiz.de/10009755740

Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience

Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448

Persistent link: https://www.econbiz.de/10011499261

Leader-member exchange (LMX) and its work outcomes : the moderating role of gender

Wang, Pola Qi; Kim, Peter Beomcheol; Milne, Simon - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 125-143

Persistent link: https://www.econbiz.de/10011669701

An examination of leader-member exchange (LMX) agreement between employees and their supervisors and its influence on work outcomes

Kim, Peter Beomcheol; Poulston, Jill; Sankaran, Amrit C. - In: Journal of hospitality marketing & management 26 (2017) 3, pp. 238-258

Persistent link: https://www.econbiz.de/10011707069

Organizational drivers and outcomes of casino employees' work adaptability

Kim, Peter Beomcheol; Kim, Seontaik; Kim, Seongseop; … - In: Journal of hospitality marketing & management 26 (2017) 3, pp. 276-296

Persistent link: https://www.econbiz.de/10011707122

Pushing forward high-performance work systems in the hotel industry : a procedural-justice climate to promote higher unit-level outcomes

Yang, Jaewan; Kim, Youngsang; Kim, Peter Beomcheol - In: Tourism management : research, policies, practice 87 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012648431

The impacts of leader-member guanxi and its differentiation on hotel employees moderated by confucian values

Wang, Pola Qi; Kim, Peter Beomcheol; Milne, Simon - In: International journal of hospitality management 91 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012389405

How do empowered employees engage in voice behaviors? : a moderated mediation model based on work-related flow and supervisors' emotional expression spin

Park, In-Jo; Doan, Tin; Zhu, Dan; Kim, Peter Beomcheol - In: International journal of hospitality management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012547702

Stay away from fickle supervisor! : supervisors' behavioral fluctuation diminishing the effect of job embeddedness on employees' service behavior

Park, In-Jo; Zhu, Dan; Doan, Tin; Kim, Peter Beomcheol - In: International journal of hospitality management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012547712

The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review

Zhu, Dan; Doan, Tin; Kanjanakan, Pattamol; Kim, Peter … - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 326-347

Persistent link: https://www.econbiz.de/10013177422