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Empowering service employees
Bowen, David E.; Lawler, Edward E. - In: Operations management : a strategic approach, (pp. 259-272). 2005
Persistent link: https://www.econbiz.de/10003120328
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A search for missing links : specifying the relationship between leader-member exchange differentiation and service climate
Auh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; … - In: Journal of service research : JSR 19 (2016) 3, pp. 260-275
Persistent link: https://www.econbiz.de/10011665383
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The role of employee trust in understanding employee engagement
Schneider, Benjamin; Macey, William H.; Barbera, Karen M.; … - In: Handbook of employee engagement : perspectives, issues, …, (pp. 159-173). 2010
Persistent link: https://www.econbiz.de/10008650516
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Emotional Labor Work Attributes and Emotional Labor Climate: Toward Contextualizing the Study of Emotional Labor
Fischbach, Andrea; Schneider, Benjamin - In: Emotions and negativity, (pp. 141-160). 2022
Purpose: Work-related emotional exposure is a fundamental job characteristic in all kinds of service jobs from sales to law enforcement and corrections and from human services (nursing, counseling) to legal services. But formalized job descriptions are surprisingly silent about the emotional...
Persistent link: https://www.econbiz.de/10015391521