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~subject:"Arbeitszufriedenheit"
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Implementing service recovery through customer relationship management : identifying the antecedents
Robinson Jr., Leroy
;
Neeley, Sue E.
;
Williamson, Kathleen
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 90-100
Persistent link: https://www.econbiz.de/10009230982
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