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Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne; Kunz, Werner H. - In: Journal of service management 33 (2022) 2, pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
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Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.; Wirtz, Jochen; Paluch, Stefanie - In: Contemporary Trends in Marketing : Problems, Processes …, (pp. 93-110). 2023
Persistent link: https://www.econbiz.de/10014338924
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Can (A)I give you a ride? : development and validation of the cruise framework for autonomous vehicle services
Osburg, Victoria-Sophie; Yoganathan, Vignesh; Kunz, … - In: Journal of service research 25 (2022) 4, pp. 630-648
Persistent link: https://www.econbiz.de/10013396026
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Corporate digital responsibility (CDR) in the age of AI : implications for interactive marketing
Kunz, Werner H.; Wirtz, Jochen - In: Journal of research in interactive marketing : … 18 (2024) 1, pp. 31-37
Persistent link: https://www.econbiz.de/10014475060
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Digital transformation : a multidisciplinary perspective and future research agenda
Paul, Justin; Ueno, Akiko; Dennis, Charles; Alamanos, … - In: International journal of consumer studies 48 (2024) 2, pp. 1-28
Persistent link: https://www.econbiz.de/10014531556
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ChatGPT and service : opportunities, challenges, and research directions
Sigala, Marianna; Ooi, Keng-Boon; Tan, Garry Wei-Han; … - In: Journal of service theory and practice 34 (2024) 5, pp. 726-737
Persistent link: https://www.econbiz.de/10015055448
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Rage against the machine : experimental insights into customers' negative emotional responses, attributions of responsibility, and coping strategies in artificial intelligence-based service failures
Pavone, Giulia; Meyer-Waarden, Lars; Munzel, Andreas - In: Journal of interactive marketing 58 (2023) 1, pp. 52-71
Persistent link: https://www.econbiz.de/10014228865