The Total Service Concept (TSC) framework, which forms part of a long‐term R&D strategy in the Information Technology Institute in Singapore, is aimed towards sustained product development for service operations management applications. The TSC project is centred around the design of...

Artificial Neural Networks (ANNs) have many potential applications virtually in wide areas ranging from engineering to management. Recently, a great deal of interest (and effort) has been directed towards using ANNs in business practice. In particular, they have been used in areas which were...

While previous academic research highlights the potential of machine learning and big data for predicting corporate bond recovery rates, the operations management challenge is to identify the relevant predictive variables and the appropriate model. In this paper, we use meta-learning to combine...