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Australia
Consumer behaviour
20
Konsumentenverhalten
18
Australien
10
Dienstleistungsqualität
9
Service quality
9
Beschwerdemanagement
8
Complaint management
8
Customer satisfaction
8
Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
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Marketingmanagement
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Tsarenko, Yelena
10
Mulyanegara, Riza Casidy
3
Strizhakova, Yuliya
2
Tojib, Dewi
2
Casidy, Riza
1
Ferraro, Carla
1
Lefroy, Kathryn
1
Mavondo, Felix
1
Mavondo, Felix T.
1
McLeod, Colin
1
Revels, Janeaya
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Sands, Sean
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Simpson, Dayna
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Journal of retailing and consumer services
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal
1
European journal of marketing : EJM
1
International journal of nonprofit and voluntary sector marketing
1
Journal of business ethics : JOBE
1
Journal of business research : JBR
1
Journal of fashion marketing and management
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Services marketing quarterly
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ECONIS (ZBW)
10
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1
Together and apart : exploring structure of the corporate-NPO relationship
Simpson, Dayna
;
Lefroy, Kathryn
;
Tsarenko, Yelena
- In:
Journal of business ethics : JOBE
101
(
2011
)
2
,
pp. 297-311
Persistent link: https://www.econbiz.de/10009243440
Saved in:
2
Environmentally conscious consumption : the role of retailers and peers as external influences
Tsarenko, Yelena
;
Ferraro, Carla
;
Sands, Sean
;
McLeod, Colin
- In:
Journal of retailing and consumer services
20
(
2013
)
3
,
pp. 302-310
Persistent link: https://www.econbiz.de/10009759816
Saved in:
3
Coping with service failures : the role of emotional intelligence, self-efficacy and intention to complain
Tsarenko, Yelena
;
Strizhakova, Yuliya
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 71-92
Persistent link: https://www.econbiz.de/10009718551
Saved in:
4
An empirical investigation on the role of market orientation in church participation
Mulyanegara, Riza Casidy
;
Tsarenko, Yelena
;
Mavondo, …
- In:
International journal of nonprofit and voluntary sector …
15
(
2010
)
4
,
pp. 339-351
Persistent link: https://www.econbiz.de/10008736602
Saved in:
5
Church marketing : the effect of market orientation on perceived benefits and church participation
Mulyanegara, Riza Casidy
;
Tsarenko, Yelena
;
Mavondo, Felix
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 60-82
Persistent link: https://www.econbiz.de/10008902029
Saved in:
6
Post-adoption modeling of advanced mobile service use
Tojib, Dewi
;
Tsarenko, Yelena
- In:
Journal of business research : JBR
65
(
2012
)
7
,
pp. 922-928
Persistent link: https://www.econbiz.de/10009562242
Saved in:
7
Perceived benefits and church participation : a comparative study among regular and irregular church goers
Casidy, Riza
;
Tsarenko, Yelena
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
5
,
pp. 761-776
Persistent link: https://www.econbiz.de/10010462610
Saved in:
8
Predicting brand perferences : an examination of the predictive power of consumer personality and values in the Australian fashion market
Mulyanegara, Riza Casidy
;
Tsarenko, Yelena
- In:
Journal of fashion marketing and management
13
(
2009
)
3
,
pp. 358-371
Persistent link: https://www.econbiz.de/10003881562
Saved in:
9
"What does a woman want?" : the moderating effect of age in female consumption
Tsarenko, Yelena
;
Strizhakova, Yuliya
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 41-46
Persistent link: https://www.econbiz.de/10011347846
Saved in:
10
Understanding consumer intention to use mobile services
Revels, Janeaya
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
Australasian marketing journal
18
(
2010
)
2
,
pp. 74-80
Persistent link: https://www.econbiz.de/10003975207
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