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~subject:"Australien"
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Australien
Consumer behaviour
27
Konsumentenverhalten
26
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
18
Kundenzufriedenheit
16
Beschwerdemanagement
10
China
10
Complaint management
10
Holiday behaviour
10
Hotel industry
10
Hotellerie
10
Urlaubsverhalten
10
Australia
9
Beziehungsmarketing
9
Relationship marketing
9
Viral marketing
8
Virales Marketing
8
Tourism
7
Airline
6
Fluggesellschaft
6
Internet marketing
6
Online-Marketing
6
Tourism marketing
6
Tourismus
6
Tourismusmarketing
6
Brand image
5
Brand loyalty
5
Confidence
5
Gastgewerbe
5
Hospitality industry
5
Markenimage
5
Online retailing
5
Online-Handel
5
Personalisierung
5
Personalization
5
Social Web
5
Social web
5
Vertrauen
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English
6
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Sparks, Beverley
6
Butcher, Ken
2
Bradley, Graham L.
1
Browning, Victoria
1
Fulop, Liz
1
McColl-Kennedy, Janet R.
1
Pan, Grace W.
1
Weber, Karin
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Journal of travel and tourism marketing
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
Saved in:
2
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
3
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
4
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
5
Cross-cultural partner relationships in the travel trade : a Sino-Australian study
Pan, Grace W.
;
Sparks, Beverley
;
Fulop, Liz
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10003860898
Saved in:
6
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
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