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When the LOST found teams : a consideration of teams within the individualised call centre environment

Townsend, Keith - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 111-126

Persistent link: https://www.econbiz.de/10002099700

Leisure at work, who can resist? : An investigation into workplace resistance by leisure service employees

Townsend, Keith - In: The journal of industrial relations : the journal of … 45 (2003) 4, pp. 442-456

Persistent link: https://www.econbiz.de/10002847209

An experiment with "the miracle question" : an innovative data collection technique in HR research

Townsend, Keith - In: Handbook of qualitative research methods on human …, (pp. 137-145). 2016

Persistent link: https://www.econbiz.de/10011538614

Race against time : extended hours in Australia

Peetz, David; Townsend, Keith; Russell, Bob; Houghton, Chris - In: Australian bulletin of labour 29 (2003) 2, pp. 126-142

Persistent link: https://www.econbiz.de/10001808100

Electronic Surveillance and Cohesive Teams : Room for Resistance in an Australian Call Centre?

Townsend, Keith - 2014

A number of employees individually and cooperatively resist the controls of the electronic surveillance systems in the PowerGrid call centre. However, this is not the case in all teams. One team is faced with a labour process that directs their resistance to be focused directly at management,...

Persistent link: https://www.econbiz.de/10014028192

Working time arrangements and recreation : making time for weekends when working long hours

Brown, Kerry; Bradley, Lisa; Lingard, Helen; Townsend, Keith - In: Australian bulletin of labour 36 (2010) 2, pp. 194-213

Persistent link: https://www.econbiz.de/10009126317

Working time alterations within the Australian construction industry

Townsend, Keith; Lingard, Helen; Bradley, Lisa; Brown, Kerry - In: Personnel review : a professional journal reporting new … 40 (2011) 1, pp. 70-86

Persistent link: https://www.econbiz.de/10008991913

Is enterprise bargaining still a better way of working?

Townsend, Keith; Wilkinson, Adrian; Burgess, John - In: The journal of industrial relations : the journal of … 55 (2013) 1, pp. 100-117

Persistent link: https://www.econbiz.de/10009786245

The legitimation and reproduction of discourse-practice gaps in work-life balance

McDonald, Paula; Townsend, Keith; Wharton, Amy S. - In: Personnel review : a professional journal reporting new … 42 (2013) 2, pp. 205-222

Persistent link: https://www.econbiz.de/10009718457

Contingent management plans awaiting a cintingency : the GFC and workplace change in the Australian hotel sector

Townsend, Keith; Wilkinson, Adrian - In: Asia Pacific business review 19 (2013) 2, pp. 266-278

Persistent link: https://www.econbiz.de/10009757874