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Bank service quality (BSQ) index : an indicator of service performance
Abdullah, Firdaus
;
Suhaimi, Rosita
;
Saban, Gluma
; …
- In:
International journal of quality & reliability management
28
(
2011
)
5
,
pp. 542-555
Persistent link: https://www.econbiz.de/10009230305
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