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Bank
Consumer behaviour
22
Konsumentenverhalten
17
Beziehungsmarketing
13
Relationship marketing
13
Innovation
10
Service quality
10
Theorie
10
Theory
10
Dienstleistungsqualität
8
Innovation management
8
Innovationsmanagement
8
Customer satisfaction
7
Netherlands
7
Niederlande
7
Customer value
6
Social Web
6
Social web
6
Stakeholder
6
Brand
5
Customer integration
5
Kundenintegration
5
Kundenwert
5
Markenartikel
5
Marketing
5
Mobile communications
5
Mobilkommunikation
5
Services marketing
5
Welt
5
World
5
marketing
5
Brand management
4
Call centre
4
Callcenter
4
Confidence
4
Dienstleistungsmarketing
4
Kundenzufriedenheit
4
Vertrauen
4
Affective commitment
3
Banking
3
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English
4
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Bloemer, Johanna M.
4
Dun, Zanna van
1
Henseler, Jörg
1
Martens, Hilda
1
Odekerken-Schröder, Gaby
1
Zhang, Jing
1
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Journal of service management
1
Research memorandum / METEOR
1
The international journal of human resource management
1
The service industries journal
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ECONIS (ZBW)
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1
The psychological antecedents of employee referrals
Bloemer, Johanna M.
- In:
The international journal of human resource management
21
(
2010
)
10/12
,
pp. 1769-1791
Persistent link: https://www.econbiz.de/10008732204
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2
The psychology behind commitment and loyalty : an empirical study in a bank setting
Bloemer, Johanna M.
;
Odekerken-Schröder, Gaby
; …
-
2002
Persistent link: https://www.econbiz.de/10001780785
Saved in:
3
Impact of value congruence on affective commitment : examining the moderating effects
Zhang, Jing
;
Bloemer, Johanna M.
- In:
Journal of service management
22
(
2011
)
2
,
pp. 160-182
Persistent link: https://www.econbiz.de/10009155030
Saved in:
4
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
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