transformation in the banking sector. Although this has various benefits, it is a disruption to the norm to which a bank customer has … risk factors that influence customer satisfaction for digitalized banking services and products. To do this, we carried out … SmartPLS version 3 application software. Results reveal that digital banking customers in Northern India are genuinely …

Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the … was conducted using an online questionnaire, obtaining 535 valid responses. This research showed that bank clients … identified digital banking services as the most important factor when choosing a bank. Furthermore, the results of the study …

via loan loss provisions is not reduced among African banks with Big 4 auditor; and (iv) bank provisioning in Africa is …