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Testing a branch performance model in a New Zealand bank
Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
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How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur - In: Journal of financial services marketing : JFSM 12 (2007/08) 1, pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
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Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: The international journal of bank marketing : IJBM 31 (2013) 1, pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
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Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Services marketing quarterly 32 (2011) 1, pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
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Job demands, resources, burnout, and coping mechanism relationships
Yavas, Ugur; Babakus, Emin - In: Services marketing quarterly 32 (2011) 3, pp. 199-209
Persistent link: https://www.econbiz.de/10009273293
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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sarkar Sengupta, Aditi; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
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Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur; Jha, Subhash; Babakus, Emin - In: Services marketing quarterly 36 (2015) 2, pp. 173-187
Persistent link: https://www.econbiz.de/10011289990