Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating...

The shortage of medical resources (mainly beds) is a critical and increasingly prevalent problem affecting hospitals. Of the factors that contribute to these shortages, the ambiguity and insufficiency of the criteria used to identify whether an inpatient should be discharged are among the most...

The banking industry has been the object of DEA analyses by a significant number of researchers and probably is the most heavily studied of all business sectors. Various DEA models have been applied in performance assessing problems, and the banks' complex production processes have further...