Service productivity management : improving service performance using Data Envelopment Analysis (DEA) ; includes DEAFrontier software
H. David Sherman; Joe Zhu
| Alternative title: | DEAfrontier |
|---|---|
| Year of publication: |
2006 ; 1. ed.
|
| Authors: | Sherman, H. David ; Zhu, Joe |
| Publisher: |
New York, NY : Springer |
| Subject: | Dienstleistungssektor | Service industry | Unternehmenserfolg | Firm performance | Produktivität | Productivity | Benchmarking | Data-Envelopment-Analyse | Data envelopment analysis | Produktmanagement | Data Envelopment Analysis |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] ; Description [swbplus.bsz-bw.de] ; Description [swbplus.bsz-bw.de] ; Description [swbplus.bsz-bw.de] ; Description [loc.gov] |
| Extent: | XXII, 328 S. Ill., graph. Darst. 1 CD-ROM (12 cm) |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Elektronischer Datenträger als Beilage ; Accompanied by computer file |
| Language: | English |
| Notes: | CD-ROM-Beil. u.d.T.: DEAfrontier. - Standard version. - Auch ohne CD-ROM ersch. |
| ISBN: | 978-0-387-33211-6 ; 0-387-33211-1 ; 978-0-387-33211-6 ; 0-387-33231-6 ; 978-0-387-33231-4 |
| Classification: | Marketing ; Programmiersprachen |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003326375