Purpose – The purpose of this paper is to present a conceptual framework for benchmarking implementation in small medium‐sized enterprises (SMEs) taking into consideration their characteristics. Design/methodology/approach – The paper begins with the review on the definition of SME and a...

Purpose – To investigate the application of multi‐attribute utility theory (MAUT) to aid in the decision‐making process when performing benchmarking gap analysis. Design/methodology/approach – MAUT is selected to identify the overall best‐in‐class (BIC) performer for performance...

This paper concerns the problem of product’s technical quality profile design based on competition analysis and customer requirements. A modified version of Qbench algorithm has been developed aiming to support the engineering design process. A set of values for the technical/engineering...