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Error management at different organizational levels : frontline, manager, and company
Guchait, Priyanko; Kim, Kyungmin; Namasivayam, Karthik - In: International journal of hospitality management 31 (2012) 1, pp. 12-22
Persistent link: https://www.econbiz.de/10009406156
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Error management orientation : impact on service recovery performance, and the mediating role of self-efficacy
Guchait, Priyanko - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3518-3541
Persistent link: https://www.econbiz.de/10014334325
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Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Dawson, Mary - In: International journal of hospitality management 41 (2014), pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
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Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi; Guchait, Priyanko; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 77 (2019), pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
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The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Pasamehmetoglu, Aysin; Guchait, Priyanko; Tracey, J. B.; … - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 2-22
Persistent link: https://www.econbiz.de/10011601103
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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey; Guchait, Priyanko; Madera, Juan M. - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
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Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
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How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy; Guchait, Priyanko; Paşamehmetoğlu, Aysin; … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 64-91
Persistent link: https://www.econbiz.de/10013546019