Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beschwerdemanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Reshaping the contexts of onli...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Consumer behaviour
11
Konsumentenverhalten
11
Innovation
8
Beziehungsmarketing
7
Relationship marketing
7
Betriebliche Wertschöpfung
6
Dienstleistungsqualität
6
Russia
6
Russland
6
Service quality
6
Value creation
6
Artificial intelligence
5
Bibliometrics
5
Bibliometrie
5
Künstliche Intelligenz
5
Multinationales Unternehmen
5
Social Web
5
Social web
5
Transnational corporation
5
Customer integration
4
Innovation management
4
Innovationsmanagement
4
Kundenintegration
4
Literature review
4
Service-Dominant Logic
4
Service-dominant logic
4
Complaint management
3
Customer satisfaction
3
Delphi technique
3
Delphi-Methode
3
Dienstleistungssektor
3
Kundenzufriedenheit
3
Service industry
3
Service management
3
Technologiepolitik
3
Technology policy
3
5G
2
Arbeitskräfte
2
Arbeitsverhalten
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Lages, Cristiana R.
3
Ashill, Nicholas
1
Homayounfard, Amir
1
Malhotra, Neeru
1
Mostafa, Rania
1
Mostafa, Rania B.
1
Shabbir, Haseeb A.
1
Sääksjärvi, Maria
1
Thwaites, Des
1
more ...
less ...
Published in...
All
Journal of service research : JSR
1
The journal of services marketing
1
The service industries journal
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The CURE scale : a multidimensional measure of service recovery strategy
Mostafa, Rania
;
Lages, Cristiana R.
;
Sääksjärvi, Maria
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 300-310
Persistent link: https://www.econbiz.de/10010411924
Saved in:
2
Corporate image : a service recovery perspective
Mostafa, Rania B.
;
Lages, Cristiana R.
;
Shabbir, Haseeb A.
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 468-483
Persistent link: https://www.econbiz.de/10011392283
Saved in:
3
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
