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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Consumer behaviour
7
Customer satisfaction
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Relationship marketing
5
Service quality
5
Complaint management
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service innovation
4
Innovation
3
Complaint behaviour
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Credence quality
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Customer experience
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Design thinking
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Dienstleistung
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Dienstleistungsinnovation
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Dienstleistungsmarketing
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Dienstleistungssektor
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Failure
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New service development
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Norway
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Service design
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Service industry
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Service research
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Services
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Services marketing
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Social Web
2
Social web
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Theory of reasoned action
2
Theory of trying to complain
2
Arbeitszufriedenheit
1
Being always logged in
1
Betriebliche Wertschöpfung
1
Call centre
1
Callcenter
1
Compulsive social media use
1
Consumer attitudes
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Corporate Social Responsibility
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Andreassen, Tor Wallin
3
Hansen, Ha°vard
1
Lervik-Olsen, Line
1
Samuelsen, Bendik M.
1
Streukens, Sandra
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International journal of consumer studies
1
Journal of service theory and practice : JSTP
1
School of Business' research reports
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ECONIS (ZBW)
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Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
Andreassen, Tor Wallin
-
1997
Persistent link: https://www.econbiz.de/10001378730
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2
Trying to complain : the impact of self-referencing on complaining intentions
Hansen, Ha°vard
;
Samuelsen, Bendik M.
;
Andreassen, Tor …
- In:
International journal of consumer studies
35
(
2011
)
4
,
pp. 375-382
Persistent link: https://www.econbiz.de/10009242225
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3
What drives the intention to complain?
Lervik-Olsen, Line
;
Andreassen, Tor Wallin
;
Streukens, …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 406-429
Persistent link: https://www.econbiz.de/10011588794
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