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Witnessing incivility among employees : effects on consumer anger and negative inferences about companies
Porath, Christine
;
MacInnis, Deborah J.
;
Folkes, Valerie S.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
2
,
pp. 292-303
Persistent link: https://www.econbiz.de/10003997852
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