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E-Service-Support im Maschinen- und Anlagenbau
Körner, Mike (contributor) - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001731181
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Beschwerdemanagement für Dienstleister
Balderjahn, Ingo - 1996
Persistent link: https://www.econbiz.de/10000967026
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Optimal structure of experiential services : review and extensions
Roels, Guillaume - 2019
Persistent link: https://www.econbiz.de/10012063126
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian; Fürst, Andreas; Koschate, Nicole - 2009
Persistent link: https://www.econbiz.de/10003932817
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2012 - 2. rev. vers. of 2011/80/DS
Persistent link: https://www.econbiz.de/10009625502
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2011 - Rev. vers. of 2010/32/DS
Persistent link: https://www.econbiz.de/10009357252
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Value activity monitoring
Alencar Silva, Patrício de - 2013
The research reported in this thesis is about Service Monitoring. More specifically, this is an attempt to improve how this operation is designed nowadays. Service Monitoring is essential for the management of the modern Enterprise. To have a notion of the purpose and relevance of this work, it...
Persistent link: https://www.econbiz.de/10009765024
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2013 - Rev. vers. of 2012/42/DS
Persistent link: https://www.econbiz.de/10009785999
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Managing satisfaction in relationships over time
Aflaki, Sam; Popescu, Ioana - 2010
Persistent link: https://www.econbiz.de/10008807683