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Systematic review of conspicuous consumption scales

Melo, Hérica; Lins, Samuel; Poeschl, Gabrielle - In: Journal of customer behaviour 20 (2021) 1/2, pp. 125-152

Persistent link: https://www.econbiz.de/10014424077

The intellectual structure of customer experience research in service scholarship : a bibliometric analysis

Arici, Hasan Evrim; Köseoglu, Mehmet Ali; Sökmen, Alptekin - In: The service industries journal 42 (2022) 7/8, pp. 514-550

Persistent link: https://www.econbiz.de/10013362133

Professional reviews as service : a mix method approach to assess the value of recommender systems in the entertainment industry

Perano, Mirko; Casali, Gian Luca; Liu, Yulin; Abbate, … - In: Technological forecasting & social change : an … 169 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012803158

Mapping of Journal of Service Research Themes : a 22-year review : editorial

Donthu, Naveen; Gremler, Dwayne D.; Kumar, Satish; … - In: Journal of service research 25 (2022) 2, pp. 187-193

Persistent link: https://www.econbiz.de/10013268006

AI-powered touch points in the customer journey : a systematic literature review and research agenda

He, Ai-Zhong; Zhang, Yu - In: Journal of research in interactive marketing : … 17 (2023) 4, pp. 620-639

Persistent link: https://www.econbiz.de/10014313666

Service productivity : a systematic review of a dispersed research area

Hofmeister, Johannes; Kanbach, Dominik K.; Hogreve, Jens - In: Management review quarterly 74 (2024) 3, pp. 1249-1281

Persistent link: https://www.econbiz.de/10015125055

The patient as a prosumer of healthcare : insights from a bibliometric-interpretive review

Ciasullo, Maria Vincenza; Lim, Weng Marc; Manesh, … - In: Journal of health organization and management 36 (2022) 9, pp. 133-157

Persistent link: https://www.econbiz.de/10014302956

A Tale of Two Journals : A Bibliometric Study of the Evolution of Journal of Service Management and Journal of Service Research (1998-2010)

Htaw Thiri Tun, May; Chai, Kah-Hin - 2014

The aim of this project is to explore the evolution of service research in two leading service journals – Journal of … Service Management and Journal of Service Research. Using bibliometric techniques such as citation and co-citation analysis …, the research of service quality and customer satisfaction decreases in influences, while topics such as service …

Persistent link: https://www.econbiz.de/10014172596

Artificially intelligent device use in service delivery : a systematic review, synthesis, and research agenda

Chi, Oscar Hengxuan; Denton, Gregory; Gursoy, Dogan - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 757-786

Persistent link: https://www.econbiz.de/10012312149

Service innovation in healthcare : a systematic literature review

Guarcello, Claudio; Vargas, Eduardo Raupp de - In: Latin American business review 21 (2020) 4, pp. 353-369

Persistent link: https://www.econbiz.de/10012387723