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Outcomes of public health reform : service availability in rural areas
Immonen, Mika; Vilko, Jyri; Koivuniemi, Jouni; … - In: International journal of public sector management : IJPSM 28 (2015) 1, pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
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"Neue Verwaltung" - zufriedene Bürger, positives Image? : Analyse der Kundenzufriedenheit bei Finanzämtern unter Berücksichtigung der Einstellung zur öffentlichen Verwaltung
Klausegger, Claudia; Salzberger, Thomas; Scharitzer, Dieter - In: Neue Entwicklungen im Dienstleistungsmarketing : …, (pp. 29-55). 2002
Persistent link: https://www.econbiz.de/10001662777
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Customer orientation in a Swedish country council
Karlsson, Margareta; Garvare, Rickard; Zingmark, Karin; … - In: International journal of quality and service sciences 8 (2016) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
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Reforming fire and rescue services : a comparative study of Estonia and Georgia
Puolokainen, Tarmo - In: International journal of public sector management : IJPSM 30 (2017) 3, pp. 227-240
Persistent link: https://www.econbiz.de/10011703628
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Branding without unique brands : managing similarity and difference in a public sector context
Sataøen, Hogne Lerøy; Wæraas, Arild - In: Public management review 17 (2015) 3, pp. 443-461
Persistent link: https://www.econbiz.de/10010502825
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Innovation in public services in the light of public administration paradigms and service innovation perspectives
Desmarchelier, Benoît; Djellal, Faridah; Gallouj, Fai͏̈z - In: European review of service economics and management (2019) 2/8, pp. 91-120
Persistent link: https://www.econbiz.de/10012162886
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The impact of new public management on efficiency of work and quality of services in vocational education institutions
Golubova, Eugenija - 2010
Persistent link: https://www.econbiz.de/10011754613
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Address key problems to enhance people's expectations further improve government services with targeted efforts
Long, Haibo - In: China development review 20 (2018) 4, pp. 17-29
Persistent link: https://www.econbiz.de/10011950241