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Outcomes of public health reform : service availability in rural areas
Immonen, Mika; Vilko, Jyri; Koivuniemi, Jouni; … - In: International journal of public sector management : IJPSM 28 (2015) 1, pp. 42-56
Persistent link: https://www.econbiz.de/10010496746
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Branding without unique brands : managing similarity and difference in a public sector context
Sataøen, Hogne Lerøy; Wæraas, Arild - In: Public management review 17 (2015) 3, pp. 443-461
Persistent link: https://www.econbiz.de/10010502825
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How creating semiautonomous agencies affects staff satisfaction
Overman, Sjors - In: Public performance & management review 43 (2020) 2, pp. 433-460
Persistent link: https://www.econbiz.de/10012206189
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Service satisfaction through external knowledge management
Phusavat, Kongkiti; Anussornnitisarn, Pornthep; … - In: International journal of services and standards 4 (2008) 2, pp. 182-193
Persistent link: https://www.econbiz.de/10003672595
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Customer service : a progress report
Hopkins, David S. - 1970
Persistent link: https://www.econbiz.de/10000539669
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques; Jurgens-Panak, Michele - 1992
Persistent link: https://www.econbiz.de/10000346024
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Personal computer brand loyalty
Jackson, Tyrone W.; Perloff, Jeffrey M. - 1996
Persistent link: https://www.econbiz.de/10000945303
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Erosion and variability in brand loyalty
Dekimpe, Marnik G. (contributor) - 1996
Persistent link: https://www.econbiz.de/10000957444
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A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.; Lemon, Katherine N. - 1998
Persistent link: https://www.econbiz.de/10000988899