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Re-organising service work : call centres in Germany and Britain
Holtgrewe, Ursula (ed.); Kerst, Christian (contributor);  … - 2002
Persistent link: https://www.econbiz.de/10001691754
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Call Center: die Institutionalisierung von Flexibilität
Holtgrewe, Ursula; Kerst, Christian - In: Industrielle Beziehungen : Zeitschrift für Arbeit, … 9 (2002) 2, pp. 186-208
Persistent link: https://www.econbiz.de/10001669487