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Business process management
Queueing theory
8
Warteschlangentheorie
8
Dienstleistungsqualität
7
Service quality
7
Customer value
6
Kundenwert
6
Lieferkette
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Supply chain
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Theorie
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Theory
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Beziehungsmarketing
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China
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Consumer behaviour
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Konsumentenverhalten
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Relationship marketing
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Call centre
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Callcenter
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Customer satisfaction
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Kundenzufriedenheit
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Lagermanagement
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Outsourcing
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Warehouse management
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Gastronomie
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Mathematical programming
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Mathematische Optimierung
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Restaurant industry
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Scheduling problem
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Scheduling-Verfahren
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Arbeitskräfte
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Arbeitsmobilität
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Customer lifetime value (CLV)
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Customer loyalty
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Digital platform
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Digitale Plattform
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Economic Geography
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Empirics in Operations Management
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Zhou, Yong-Pin
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Kamalahmadi, Masoud
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Wang, Jingqi
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Yu, Qiuping
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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Impact of queue configuration on service time : evidence from a supermarket
Wang, Jingqi
;
Zhou, Yong-Pin
- In:
Management science : journal of the Institute for …
64
(
2018
)
7
,
pp. 3055-3075
Persistent link: https://www.econbiz.de/10011899709
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2
Call to duty : just-in-time scheduling in a restaurant chain
Kamalahmadi, Masoud
;
Yu, Qiuping
;
Zhou, Yong-Pin
- In:
Management science : journal of the Institute for …
67
(
2021
)
11
,
pp. 6751-6781
Persistent link: https://www.econbiz.de/10012703707
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