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~subject:"Performance management"
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Performance topology mapping : understanding the drivers of performance
Silvestro, Rhian
- In:
International journal of production economics
156
(
2014
),
pp. 269-282
Persistent link: https://www.econbiz.de/10010410212
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Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair
;
Silvestro, Rhian
- In:
International journal of operations & production …
30
(
2010
)
12
,
pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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