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A conversation-based perspective for shaping ethical human-machine interactions : the particular challenge of chatbots
Murtarelli, Grazia
;
Gregory, Anne
;
Romenti, Stefania
- In:
Journal of business research : JBR
129
(
2021
),
pp. 927-935
Persistent link: https://www.econbiz.de/10012509764
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"Hi! How can I help you today?": investigating the quality of chatbots : millennials relationship within the fashion industry
Murtarelli, Grazia
;
Collina, Carolina
;
Romenti, Stefania
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 719-733
Persistent link: https://www.econbiz.de/10014321344
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