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Chatbot
Relationship marketing
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Journal of financial services marketing
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International journal of bank marketing
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ECONIS (ZBW)
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Classifying potential users of live chat services and chatbots
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of financial services marketing
26
(
2021
)
2
,
pp. 81-94
Persistent link: https://www.econbiz.de/10012550171
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2
Factors affecting user trust and intention in adopting chatbots : the moderating role of technology anxiety in insurtech
Dekkal, Massilva
;
Arcand, Manon
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing
29
(
2024
)
3
,
pp. 699-728
Persistent link: https://www.econbiz.de/10015061255
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3
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter
Bouhia, Mariem
;
Rajaobelina, Lova
;
Tep, Sandrine Prom
; …
- In:
International journal of bank marketing
40
(
2022
)
6
,
pp. 1159-1181
Persistent link: https://www.econbiz.de/10013397778
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