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Extending the Technology Acceptance Model (TAM) to explore customer’s behavioral intention to use Self-Service Technologies (SSTs) in Chinese budget hotels

Yang, Ke; Choi, Jeong-gil; Chung, Jellna - In: Global business and finance review 26 (2021) 1, pp. 79-94

Purpose: With the development and increasing adoption of the Internet in the early 21st century, SSTs (Self-Service Technologies) rapidly permeated all aspects of life. Many service providers in China are adopting a wide range of SSTs. This is mainly because they think SSTs improve customer...

Persistent link: https://www.econbiz.de/10012695748