Similar Search Results

Narrow search

Consumers' inferences : self-deception and self-efficacy

Chebat, Jean-Charles - In: Journal of global scholars of marketing science : … 28 (2018) 3, pp. 248-256

Persistent link: https://www.econbiz.de/10011892172

Impact of retail environment extraordinariness on customer self-concept

Kaltcheva, Velitchka D.; Patino, Anthony; Chebat, … - In: Journal of business research : JBR 64 (2011) 6, pp. 551-557

Persistent link: https://www.econbiz.de/10008988833

Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level

Richard, Marie-Odile; Chebat, Jean-Charles - In: Journal of business research : JBR 69 (2016) 2, pp. 541-553

Persistent link: https://www.econbiz.de/10011435967

The interplay of cognitions and emotions in building services customers retention

Chebat, Jean-Charles - 2002

Main present models of services on customer loyalty leave little room to emotions; the present paper: 1. (1) Shows a comprehensive picture of the main cognitive components of loyalty. 2. (2) Proposes a model of the impact of emotions (mainly pleasure and arousal) on cognitive components. 3. (3)...

Persistent link: https://www.econbiz.de/10015389243