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Firms' adoption of self-service technology : how managerial beliefs shape co-production decisions
Di Mascio, Rita
- In:
AMS review : official publication of the Academy of …
6
(
2016
)
1/2
,
pp. 79-97
Persistent link: https://www.econbiz.de/10011741485
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The role of identification in frontline employee decision-making
Di Mascio, Rita
;
Fatima, Johra
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 131-138
Persistent link: https://www.econbiz.de/10011883182
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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman
;
Fatima, Johra Kayeser
; …
- In:
Journal of service theory and practice
35
(
2025
)
1
,
pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
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