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~subject:"Complaint management"
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Complaint management
Dienstleistungsqualität
9
Service quality
9
Consumer behaviour
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Relationship marketing
5
Beschwerdemanagement
4
Customer satisfaction
4
Kundenzufriedenheit
4
Taiwan
4
Corporate culture
2
Führungsstil
2
KMU
2
Leadership style
2
Neural networks
2
Neuronale Netze
2
SME
2
Unternehmenskultur
2
Viral marketing
2
Virales Marketing
2
Arbeitsverhalten
1
Bauwirtschaft
1
Brand valuation
1
Construction industry
1
Crisis management
1
Customer analysis
1
Customer retention
1
Dienstleistungssektor
1
Emotion
1
Emotional labor
1
Employee involvement
1
Fuzzy neural network model
1
Intelligence
1
Intelligenz
1
Intimacy relationship
1
Kundenanalyse
1
Kundenbindung
1
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English
4
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Lin, Wen-bao
4
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The service industries journal
3
International journal of commerce and management
1
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ECONIS (ZBW)
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A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables
Lin, Wen-bao
- In:
International journal of commerce and management
19
(
2009
)
2
,
pp. 137-157
Persistent link: https://www.econbiz.de/10003918755
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2
Exploration of lead factors affecting service recovery
Lin, Wen-bao
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1529-1546
Persistent link: https://www.econbiz.de/10003928492
Saved in:
3
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
4
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
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