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Exploring customer citizenship behavior through customer-organization identification
Xie, Lishan; Zhang, Wenxuan; Guan, Xinhua; Huan, Tzung-cheng - In: Service science 16 (2024) 1, pp. 55-68
Persistent link: https://www.econbiz.de/10014564183
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How do consumers engage with proactive service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei; Liu, Canmian; Xie, Lishan - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
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Exploring the impact of mobile app quality on consumers' online intention to transact
Xie, Lishan; Zhu, Tengteng; Liu, Shuying; Huan, Tzung-cheng - 2024
Persistent link: https://www.econbiz.de/10015107901
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Beauty premium or beauty penalty in sharing accommodation situations based on lay theories
Li, Yaoqi; Peng, Lixin; Ma, Shuang; Zhou, Xiaoman - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 929-950
Persistent link: https://www.econbiz.de/10013164517