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Are travel purchases more satisfactory than nontravel experiential purchases and material purchases? : an exploratory study

Fuchs, Galia; Chen, Po-Ju; Pizam, Abraham - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 5, pp. 487-497

Persistent link: https://www.econbiz.de/10011412916

Customer emotions minute by minute : how guests experience different emotions within the same service environment

Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138

Persistent link: https://www.econbiz.de/10011988465

Achieving requisite variety in customer experience research for improving marketing relationship performances

De Villiers, Rouxelle (ed.); Chen, Po-Ju (ed.); … - In: International journal of business and economics 16 (2017) 2, pp. 127-143

Persistent link: https://www.econbiz.de/10011971378

Feeling loyal? : the impacts of affective customer experiences on business

De Villiers, Rouxelle; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 3, pp. 249-250

Persistent link: https://www.econbiz.de/10011973030

Hotel guest and casino guest : who has priority?

Ruan, Rachel Minqi; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 3, pp. 289-294

Persistent link: https://www.econbiz.de/10011973058

Don't bug me! : service recovery for cockroach sighting in hotel food services

Shih, Hui-Wen; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 3, pp. 295-301

Persistent link: https://www.econbiz.de/10011973060

To be a savior or a spectator?

Zhang, Xi-yue; Chen, Po-Ju - In: International journal of business and economics 16 (2017) 3, pp. 313-318

Persistent link: https://www.econbiz.de/10011973064

Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance

Tung, Vincent Wing Sun; Chen, Po-Ju; Schuckert, Markus - In: Tourism management : research, policies, practice 59 (2017), pp. 23-35

Persistent link: https://www.econbiz.de/10011642550

Advances in tourism behavior & retailing introduction to a special issue in Journal of Global Scholars of Marketing Science (JGSMS)

Chen, Po-Ju; Ren, Lianping; Li, Xiangping; Yang, Fiona X. - In: Journal of global scholars of marketing science : … 32 (2022) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10012801697

Chapter 24 Life Vest or Straitjacket? Engaging Customers in the Crisis Management Service Encounter

Zhang, Cheng; Chen, Po-Ju - In: Trade Tales : Decoding Customers' Stories, (pp. 163-170). 2017

When a senior field journalist attempts to cover super typhoon Haiyan in the Philippines, body guards were assigned to protect end-up obstructing. Disagreements between the news team and security team followed. The teams had different opinions regarding how situations should be handled. The...

Persistent link: https://www.econbiz.de/10015362673