Showing 1 - 10 of 11
Persistent link: https://www.econbiz.de/10010418041
Persistent link: https://www.econbiz.de/10011442750
Persistent link: https://www.econbiz.de/10011301991
Persistent link: https://www.econbiz.de/10011918031
Persistent link: https://www.econbiz.de/10012405821
Persistent link: https://www.econbiz.de/10011983299
Persistent link: https://www.econbiz.de/10012289468
Persistent link: https://www.econbiz.de/10014457564
Persistent link: https://www.econbiz.de/10014285124
The area of customer complaint behaviour has received considerable attention from hotel managers as dissatisfied customers engage in a variety of complaint actions that could ruin the reputation of a hotel. This study examined Chinese customer complaint behaviour towards Hong Kong hotel...
Persistent link: https://www.econbiz.de/10014762606