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Approach to service design based on customer behavior data : a case study on eco-driving service design using bus drivers' behavior data
Kim, Min-Jun; Lim, Chie-Hyeon; Lee, Chang-Ho; Kim, Kwang-jae - In: Service business 12 (2018) 1, pp. 203-227
Persistent link: https://www.econbiz.de/10011915038
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Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon; Kim, Kwang-jae - In: Service business 11 (2017) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
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Evaluating servicescape designs using a VR-based laboratory experiment : a case of a duty-free shop
Kwon, Ryeok-Hwan; Kim, Kwang-jae; Kim, Ki-Hun; Hong, Yoo Suk - In: Journal of retailing and consumer services 26 (2015), pp. 32-40
Persistent link: https://www.econbiz.de/10011347847