Teo, Thompson S.H.; Lim, Vivien K.G. - In: International Journal of Retail & Distribution Management 29 (2001) 2, pp. 109-125
Extends existing research on consumers’ satisfaction and postpurchase behavioral intentions by applying the constructs of justice to retail settings. Data were collected through questionnaire surveys of undergraduates enrolled in a university in Singapore. Of the respondents, 94 per cent were...