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Consumer behaviour
China
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Asia Pacific journal of management
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International journal of contemporary hospitality management
1
Inventi impact: retailing & consumer services
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ECONIS (ZBW)
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How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study
Lan, Junbang
;
Gong, Yuanyuan
;
Liu, Tao
;
Wong, Man-Nok
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4007-4028
Persistent link: https://www.econbiz.de/10013413287
Saved in:
2
Sympathy or distress? : the moderating role of negative emotion differentiation in helping behavior
Jeong, Sophia Soyoung
;
Gong, Yuanyuan
;
Henderson, Alexandra
- In:
Asia Pacific journal of management
40
(
2023
)
4
,
pp. 1429-1458
Persistent link: https://www.econbiz.de/10014451776
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3
The implicit association test on place-of-origin stereotyping for mobile phone brands based on user preferences data processing
Ge, Ying
;
He, Jibo
;
Pang, Huishan
;
Hu, Yuanyan
;
Gong, …
- In:
Inventi impact: retailing & consumer services
(
2020
)
1
,
pp. 48-60
Persistent link: https://www.econbiz.de/10012320209
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