Golfetto, Francesca; Zerbini, Fabrizio; Gibbert, Michael - In: Creating and managing superior customer value, (pp. 343-377). 2008
This paper shows how business suppliers set up processes allowing the translation of their competencies into value for the customers. As such, this paper seeks to complement the dominant view in which competencies are seen mainly as valuable for the firm owning the competencies but not for that...