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The influence of service environments on customer emotion and service outcomes
Lin, Jiun-sheng Chris; Liang, Haw-yi - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 350-372
Persistent link: https://www.econbiz.de/10009266594
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What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris; Lin, Cheng-yu - In: Journal of service management 22 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
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The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu; Lin, Jiun-Sheng Chris - In: Journal of service management 28 (2017) 1, pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
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Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris; Hsieh, Pei-ling - In: Journal of service management 23 (2012) 1, pp. 34-53
Persistent link: https://www.econbiz.de/10009534369