We argue that, when status differences between lower- and higher-status team members are well established, intergroup relations are driven by status competition among higher-status team members and collaboration among lower-status team members. Supporting these arguments, we found that...

The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion,...

The focus of Volume 17 of Research on Emotion in Organizations is on how negative emotions at work can be intense due to a myriad of reasons including feelings of failure, rejection, job insecurity, stressful work demands and poor coping strategies. The chapters in this book address some of the...

Purpose: In this summative article the volume editors discuss some of the “antidotes” to negative emotions that the authors in this volume have set out. Design: The summary is arranged in five sections: (1) Negative emotions as learning opportunities; (2) attributions and cognitive...