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Consumer behaviour
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Whinston, Andrew B.
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6
Rui, Huaxia
6
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3
Gunarathne, Priyanga
3
Seidmann, Abraham
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Duan, Wenjing
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Journal of management information systems : JMIS
3
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Decision Support Systems
1
Decision support systems : DSS ; the international journal
1
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ECONIS (ZBW)
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When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
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2
Can we trust online physician ratings? : evidence from cardiac surgeons in Florida
Lu, Susan Feng
;
Rui, Huaxia
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2557-2573
Persistent link: https://www.econbiz.de/10011878974
Saved in:
3
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
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4
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
5
Racial bias in customer service : evidence from twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 43-54
Persistent link: https://www.econbiz.de/10013188240
Saved in:
6
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
7
Path to purchase : a mutually exciting point process model for online advertising and conversion
Xu, Lizhen
;
Duan, Jason A.
;
Whinston, Andrew B.
- In:
Management science : journal of the Institute for …
60
(
2014
)
6
,
pp. 1392-1412
Persistent link: https://www.econbiz.de/10010381868
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8
Oligopolistic pricing with online search
Xu, Lizhen
;
Chen, Jianqing
;
Whinston, Andrew B.
- In:
Journal of management information systems : JMIS
27
(
2010/11
)
3
,
pp. 111-141
Persistent link: https://www.econbiz.de/10008936859
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9
Price competition and endogenous valuation in search advertising
Xu, Lizhen
;
Chen, Jianqing
;
Whinston, Andrew B.
- In:
Journal of marketing research : JMR
48
(
2011
)
3
,
pp. 566-586
Persistent link: https://www.econbiz.de/10009161346
Saved in:
10
Do online reviews matter? : an empirical investigation of panel data
Duan, Wenjing
;
Gu, Bin
;
Whinston, Andrew B.
- In:
Decision support systems : DSS ; the international journal
45
(
2008
)
4
,
pp. 1007-1016
Persistent link: https://www.econbiz.de/10003780741
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