Narrow search
Showing 1 - 5 of 5
Cover Image
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Cover Image
Do offline factors trigger customers' appetite for online continual usage? : a study of online reservation in the airline industry
Al-Hawari, Mohd Ahmad; Mouakket, Samar - In: Asia Pacific journal of marketing and logistics 24 (2012) 4, pp. 640-657
Persistent link: https://www.econbiz.de/10009659848
Cover Image
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad - In: Managing service quality : MSQ ; an international journal 24 (2014) 5, pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Cover Image
Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Cover Image
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad - In: The service industries journal 42 (2022) 1/2, pp. 59-80
Persistent link: https://www.econbiz.de/10013167405