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A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji; Lim, Fong Jie; Yu, Han; Xu, Gaoqian; Ren, … - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
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It's not mine : anthropomorphism attenuates the effect of psychological ownership on product-to-self judgment
Zhang, Ziqi; Zhou, Qiang; Yan, Dengfeng - In: Psychology & marketing 40 (2023) 6, pp. 1103-1114
Persistent link: https://www.econbiz.de/10014291743
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Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang; Allen, B. J.; Gretz, Richard T.; Houston, … - In: Journal of marketing 86 (2022) 2, pp. 105-125
Persistent link: https://www.econbiz.de/10013258793