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Consumer behaviour
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28
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Kim, Kyungmin
12
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6
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5
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3
Kim, Kawon
3
Kim, Kyungah
3
Kircher, Philipp
3
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3
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2
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2
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ECONIS (ZBW)
28
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1
Information about sellers' past behavior in the market for lemons
Kim, Kyungmin
- In:
Journal of economic theory
169
(
2017
),
pp. 365-399
Persistent link: https://www.econbiz.de/10011747841
Saved in:
2
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
3
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
4
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
5
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
6
Negative effects of perceived crowding on travelers' identification with cruise brand
Hyun, Sunghyup Sean
;
Kim, Kyungmin
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 241-259
Persistent link: https://www.econbiz.de/10011312578
Saved in:
7
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
8
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation grading system
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
9
Interface effects of online media on tourists' attitude changes
Park, Oun-Joung
;
Kim, Kyungmin
;
Ryu, Jong-hyun
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 262-274
Persistent link: https://www.econbiz.de/10012008371
Saved in:
10
Optimal information design for search goods
Choi, Michael
;
Kim, Kyungmin
;
Pease, Marilyn
- In:
AEA papers and proceedings
109
(
2019
),
pp. 550-556
Persistent link: https://www.econbiz.de/10012404539
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