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Role of the perceived justice of service recovery : a comparison of first-time and repeat visitors

Chen, Peng; Kim, Yeong Gug - In: Tourism and hospitality research : THR 19 (2019) 1, pp. 98-111

Persistent link: https://www.econbiz.de/10012165598

The relationship between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals

Kim, Yeong Gug; Suh, Bo Won; Eves, Anita - In: International journal of hospitality management 29 (2010) 2, pp. 216-226

Persistent link: https://www.econbiz.de/10003971029

Customer satisfaction with and loyalty towards online travel products : a transaction cost economics perspective

Kim, Yeong Gug; Li, Gang - In: Tourism economics : the business and finance of tourism … 15 (2009) 4, pp. 825-846

Persistent link: https://www.econbiz.de/10003953331

A netnographic study of eWOM motivations to articulate dining experiences

Chung, Jin-young; Kim, Yeong Gug - In: Journal of internet commerce 14 (2015) 4, pp. 455-475

Persistent link: https://www.econbiz.de/10011432518

The effect of social exclusion on consumer preference for anthropomorphized brands

Chen, Rocky Peng; Wan, Echo Wen; Levy, Eric - In: Journal of consumer psychology : JCP : the official … 27 (2017) 1, pp. 23-34

Persistent link: https://www.econbiz.de/10011771816

Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions

Wan, Echo Wen; Chan, Kimmy Wa; Chen, Rocky Peng - In: Journal of the Academy of Marketing Science 44 (2016) 6, pp. 746-769

Persistent link: https://www.econbiz.de/10011614103

How consumers in China perceive brands in online and offline encounters : a framework for brand perception

Chan, Terri H.; Chen, Rocky Peng; Tse, Caleb H. - In: Journal of advertising research 58 (2018) 1, pp. 90-110

Persistent link: https://www.econbiz.de/10011875523

Measurement equivalence of an instrument measuring motivation to consume local food : a cross-cultural examination across British and Korean

Kim, Yeong Gug; Eves, Anita - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 5, pp. 634-652

Persistent link: https://www.econbiz.de/10011665543

Sharing economy perspective on an integrative framework of the NAM and TPB

Kim, Yeong Gug; Woo, Eunju; Nam, Janghyeon - In: International journal of hospitality management 72 (2018), pp. 109-117

Persistent link: https://www.econbiz.de/10011872736

A study on non-muslim consumers' purchase intention of halal food in Korea

Paudel, Tulsi; Li, Wen Ya; Kim, Yeong Gug; Ji, Yunho - In: Global business and finance review 29 (2024) 2, pp. 1-16

Purpose: The demand for halal foods among non-Muslim customers is increasing in non-Muslim countries. This study investigates South Korean non-Muslim customers' halal food purchase intentions using an extended model of goal-directed behavior (EMGB). Design/methodology/approach: The study model...

Persistent link: https://www.econbiz.de/10015054016